Client Support Channels
A One–Hour Response Time Guarantee
We provide a 60 min response guarantee for every ticket or e–mail that you send to the help desk support team. We’ll quickly respond to all standard inquiries and forward the issue to our server administrators in case further assistance is needed. If you order our Administration Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium Technical Support Service
We’ll be available to you 24x7x365 to reply to any questions that you may have connected to our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server administration procedures, you can take advantage of our Administration Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
An Intuitive Help Section
Each Linux dedicated hosting server is equipped with our free–of–cost Hosting Control Panel, which offers an in–depth knowledge base plus a collection of how–to video tutorials. Whenever you need help with the Hosting Control Panel, just hit the Videos or Help buttons in the upper right corner.